Delivery within SELANGOR, KL & PUTRAJAYA only. FREE delivery for orders over RM1,000.00
Sign Up Now To Enjoy 10% OFF On Your 1st Order! PROMO CODE: JJFO10
Frequently Asked Question


 

How to change my account personal information and shipping address?

 

  1. Log-in your account
  2. Click on “Account Maintenance
  3. Edit your account information and shipping address here.

 


I forgot my Password for my account. What should I do to retrieve it?

 

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 


Can I amend or cancel an existing order that has been made?

 

If you have changed your mind, you may cancel or change your order with us WITHIN 24 hours upon the order confirmation before delivery. The order cancellation will incur a 2% ADMINISTRATIVE FEE of the order amount. All products are qualifying for cancellation EXCEPT the following,

 

  • Customized products / Made to order products
  • Clearance products / Final sale products / Display products

 

Any request for order cancellation will NOT be entertained after 24 hours of order confirmation. For more information, please visit our Return & Refund Policy page.

 

 

Where do you deliver and how much is it?

 

The covergae area are within SELANGOR, WP KUALA LUMPUR and WP PUTRAJAYA.

 

The delivery fee depends on your area,

 

  • Zone A - RM30 per trip

Klang, Pelabuhan Klang, Shah Alam, Telok Panglima Garang, Jenjarom, Banting, Kapar

 

  • Zone B - RM50 per trip

Selangor Other Area, WP Kuala Lumpur and WP Putrajaya

 

 

If your location is not stated above, please do not hesitate to contact us and we can work it out. For more information, please visit our Delivery & Installation page.

 

 

How long does the delivery usually take after the order is confirmed?

 

  • Ready Stock Item

Zone A: 1-3 Working Days

Zone B: 1-5 Working Days

 

  • Pre-Order Item

Zone A & B: 7-21 Working Days

 

For more information about delivery and assembly, please visit our Delivery & Installation page.

 

 

What if I received the faulty or wrong product?

 

Please contact our customer service team immediately and we will repair or exchange the product with you at our cost, or if both of the options are unable to fulfil, we will refund the amount to you.

 

For more information about return and refund, please visit our Return & Refund Policy page.

 

 

Is there any warranty for your products?

 

The Fifteen (15) Days Satisfaction Guarantee policy will work as our warranty policy against the manufacturing defect. Any warranty claim after fifteen (15) days upon order delivery will not be entertained.

 

If the product is covered under the MANUFACTURER WARRANTY, the manufacturer warranty terms and conditions will apply to that product instead of Fifteen (15) Days Satisfaction Guarantee policy.

 

For more information about the warranty, please visit our Return & Refund Policy page.

 

 

Do you provide the change of mind policy?

 

Yes and this is work under the Fifteen (15) Days Satisfaction Guarantee policy. You may just return any item that you feel not right without any reason. Any request for return will NOT be entertained after fifteen (15) days. For more information, please visit our Return & Refund Policy page.

 

 

If you are unable to find the solution here, please do not hesitate to contact us by email at support@jjfurniture.com.my or by WhatsApp at 019-2123433 / 017-3127389.