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Order & Payment


 

How to place an order?

 

  • Webstore

  1. Choose the product, set the quantity and click “ADD TO CART” button.

  2. Go to “CART” and click “CHECKOUT”.

  3. Check your shopping cart if it is correct and continue with “PROCEED TO CHECKOUT”.

  4. Fill in the required details and add any remark to us if you want to. If you have any coupon/promo code, you can use it at the “COUPON CODE” section. Continue to the next section with “Continue to shipping method”.

  5. Choose your delivery area and click “Continue” to the payment page.

  6. Click “Place Your Order”, choose the payment method you want to pay with and you are done to place the order.

 

  • Contact Our Customer Service 

  1. Screenshot the item(s) that you are interested and WhatsApp to 019-2123433 / 017-3127389.

  2. Our customer service team will respond to you and guide you through the order process.



 

How to make payment for my order?

 

  • Mobi Payment Gateway

  1. FPX Online Banking

  2. Debit/Credit Card Payment ( VISA & MASTERCARD)

  3. E-Wallet (BOOST)


 

How do I know if my order is confirmed?

 

You will be notified and receive the ORDER CONFIRMATION EMAIL within 24 hours upon completion of payment for your order.


 

How to make bulk-purchasing?

 

You may contact our customer service team via email at sales@jjfurniture.com.my or WhatsApp us at 019-2123433 / 017-3127389 with the information below,

 

  • Name / Company Name

  • Person in Charge

  • Contact Number

  • Delivery Address

  • Product Link

  • Quantity

 

 We will send a FREE quotation to you within 24 hours.


 

How to request more information about the product?

 

You may contact our customer service team through WhatsApp at 019-2123433 / 017-3127389 for the information that you require.


 

Can I visit your warehouse for product viewing?

 

Yes, you can. Please make an APPOINTMENT with our customer service team through WhatsApp at 019-2123433 / 017-3127389.


 

How to amend the order?

 

If you have found out that you have made a mistake with your order, please contact us through email at support@jjfurniture.com.my or WhatsApp us at 019-2123433 / 017-3127389 as soon as possible. However, we are unable to guarantee that we will be able to amend your order with your instruction. If the order needed to be cancelled due to your mistake, an administrative fee will be deducted from your total order amount due to the processing charges of payment for your order and charges of refunding the monies to you. We will usually refund the money to you through the payment method you choose during the order checkout payment. 


 

How to cancel an existing order?

 

You may cancel your order WITHIN 24 hours upon your order confirmation. Please contact our customer team through email at support@jjfurniture.com.my or WhatsApp us at 019-2123433 / 017-3127389 as soon as possible. An administrative fee will be deducted from your total order amount due to the processing charges of payment for your order and charges of refunding the monies to you. We will usually refund the money to you through the payment method you choose during the order checkout payment. Any request for order cancellation after 24 hours will not be entertained.